What companies are in the consumer services field? Consumer services jobs include customer service jobs, call center jobs, technical support jobs, and more. It can be difficult to find good-paying consumer services jobs, because of the competitive job market. Keep reading to find out what companies are in the consumer services field and what you can do to land the best positions possible.
What Is Consumer Services?
According to the Bureau of Labor Statistics data, an estimated 2.3 million people will be employed as consumer service representatives in 2020.
- Consumer service representatives work for banks, phone and utility companies, travel agencies, and other firms providing customer support.
- According to PayScale’s Salary Survey, as of March 2014, the average salary for a consumer service representative ranged from $21,000 to $65,000, depending on factors like industry and experience level. How much do they make?
Consumer Services Market Research
If you’re considering a career in consumer services, it’s important to know what jobs pay. It can also be helpful to know about industry trends and what market research and consulting firms can provide.
What do consumer services jobs pay?
Jobs & salaries in consumer services – What do consumer services jobs pay? Learn more about what types of consumer service industry jobs have available and how much they pay.
View salaries, median incomes, and job growth stats.
Consumer service businesses perform any one of a number of specialized business activities that enhance a customer’s buying experience, such as warranty management or recall notification.
Most industries have multiple types of local business operations, including factories, offices, and retail locations.
Common organizations within most service-industry categories include government agencies, not-for-profit organizations, and other public or private institutions that work to meet an industry’s customer needs.
Consumer services is an umbrella term for these industries that provides essential goods or makes various available resources to consumers.
How many jobs are available in consumer services
While it’s impossible to give an exact number of how many jobs are available in consumer services, here’s what we know: According to a 2021 United States Census Bureau report, there were approximately 8.4 million non-retail jobs in America in 2020.
That number jumps to 10.9 million—or about 15 percent of all employment opportunities nationwide if you include retail.
Due to increased interest in creating their own businesses and tapping into their unique skillsets, more people than ever before have begun creating their own careers as freelancers or home-based business owners. It means more job opportunities for those who want them and can get idea about how many jobs are available in consumer services!
What companies are in the consumer services field
The category of consumer services includes any company that provides a service to an individual rather than to another business. Although every business has some level of interaction with consumers, not all businesses fall into one of these categories.
To give an example,
Fast food restaurants do not fit into either of these categories because they make food that is then sold to another business or restaurant and not directly to consumers.
If you work for a company in one of these two categories, your job would involve interacting with people face-to-face or on the phone as opposed to working behind a desk or computer screen.
Jeff Bezos is an icon. He spent time packing boxes and working on deals personally in his company’s early days. That has not changed since Amazon became one of Fortune’s 100 Best Companies to Work For five years running. The success of Amazon has made Bezos a billionaire many times over, but it hasn’t changed his focus or dedication to making sure that every employee at Amazon feels valued and appreciated.
Why Should You Work at Amazon?
From free snacks at work to stock options for everyone who works there, Amazon provides its employees with a comfortable environment where they can excel while being themselves outside of work.
2. CVS Health Corporation
CVS Health Corporation is an American Fortune 100 corporation that operates as a pharmacy retailer in the United States and has headquarters in Woonsocket, Rhode Island.
It was founded in Lowell, Massachusetts, by Melville Price. It is currently ranked 47th on its list of largest corporations in America.
- CVS Health’s portfolio includes retail pharmacies (under both CVS Pharmacy and Longs Drugs brand names), walk-in clinics, medical facilities, provider services, and mail order operations.
- Its corporate offices are located in Woonsocket, Rhode Island; San Diego, California; Indianapolis, Indiana; New York City; Wilmington, Delaware; McLean, Virginia; Arden Hills, Minnesota; Raleigh Durham, North Carolina Area.
Why Should You Work at CVS Health Corporation?
The company operates 9,600 retail drugstores with over 370,000 employees, making it the second-largest U.S. chain behind Walgreens.
In 2009 CVS acquired Longs Drug Stores for $2 billion. Giving them more than 3200 stores across 31 states and Guam.
3. Costco Wholesale Corporation
Established in 1985, Costco Wholesale Corporation is an American membership-only. Warehouse club that provides a wide variety of merchandise at low prices.
The chain carries over four hundred thousand different products, including brand-name and private label brands.
Costco offers –
- Computers and electronics
- Sporting goods
What do consumer services jobs pay? At Costco, you will find high wages for their employees. One representative posted on Glassdoor said they made $21 per hour while others were offered $15 per hour.
Why Should You Work at Costco Wholesale Corporation?
Working at Costco is a wonderful decision as it provides you with several chances for personal and professional development. The workplace creates a welcoming and supportive atmosphere for employees, which is critical to a company’s success.
4. The Walt Disney Company
Founded by brothers Walt and Roy Disney on October 16, 1923, as a small animation studio, The Walt Disney Company has grown into one of America’s most iconic brands.
It all started with two brothers and a dream to make great family-friendly entertainment.
Fast forward over 90 years later, Disney has created eight distinct business segments with earnings coming from theme parks, television networks, production studios, gaming divisions, and more.
Why Should You Work at The Walt Disney Company?
The organization has been established for a long time and has hundreds of profitable locations, implying employment security.
5. McDonald’s Corporation
McDonald’s is an American fast-food company founded in 1940 as a restaurant operated by Richard and Maurice McDonald in San Bernardino, California, United States.
Why Should You Work at McDonald’s?
McDonald’s is a wonderful consumer services firm to work for since it has great entry-level opportunities for high school grads, students, and those looking for extra work. Because of the thousands of daily clients, it is a high-stress work situation. On the other hand, employees receive training to assist them in dealing with disgruntled clients and provide excellent customer service.
6. Southwest Airlines
Southwest Airlines is a U.S.-based airline carrier that operates out of Dallas-Fort Worth International Airport and serves flights across America, Mexico, Central America, South America, and the Caribbean Islands.
Why Should You Work at Southwest Airlines?
Because their vision of ‘Safety, Service, Stewardship’ has been
demonstrated through earning a reputation as one of the top airlines to work for and being ranked among FORTUNE’s list of ‘100 Best Companies to Work For’ every year since 2002.
Airbnb is among many great companies to work for if you’re in a job with consumers. The company has achieved massive success since its inception in 2008, and it is quickly growing even further.
Why Should You Work at Airbnb?
The company’s mission statement focuses on creating an intimate experience that allows people to feel at home no matter where they travel; it was recently nominated as one of Silicon Valley’s most interesting up-and-coming startups by Businessweek.
8. Public Storage
Best Companies Group, a Best Companies to Work For® partner, announces Public Storage as one of 100 of The Best Companies to Work For® in consumer services.
Best Companies Group has published The 100 Best Companies to Work For®, a ranking and rating of corporate cultures, for 25 years.
Drawing on employee surveys by research partner Glassdoor, Public Storage has earned an overall score of 4.8 out of 5 stars among employees who have participated.
Why Should You Work at Public Storage?
Because it offers flexible working hours and a pleasant work atmosphere, American Residential Services is one of the greatest places to work. You’ll have comprehensive health care and paid vacation.
Best Paying Jobs in Consumer Services: Discover Which Career Paths Can Lead to a Lucrative Salary
One way to make more money is to choose a career in consumer services that can provide you with the highest average salary possible. As consumers, we all have needs, and companies pay other people to fulfill those needs. Depending on what specific services you provide and how well you do them, your salary could be quite high. Use this guide to learn about some of the best paying jobs in consumer services so you can make money doing something you enjoy, and if you want, pursue one of these lucrative career paths today!
1. IT Support Executive
The average pay for an IT support executive is $45,060 annually. However, according to Glassdoor’s data, the pay can range from $22,890 up to more than $80,000.
It should be noted that individual salaries are very dependent on the geographic location and size of the company.
For example, businesses such as Apple Inc. or Amazon typically pay much more than other firms of similar size and structure. The location also plays a large factor.
2. Tax Accountant
Depending on where you live, becoming a tax accountant may be an excellent way to earn big bucks or best-paying jobs in consumer services.
Tax accountants prepare tax returns for individuals and businesses; they also counsel clients on their finances and provide advice on how best to maximize their returns.
3. Research Analyst
Best Paying Jobs in Consumer Services in recent years, retail companies have begun using data analytics firms to collect consumer data. These Best Paying Jobs in Consumer Services companies pay well for research analysts who know how to find information and crunch numbers so that executives can make important decisions about product marketing, store locations, and staffing.
- Entry-level research analysts generally earn between $30,000 and $45,000 per year; those with three to five years of experience might make up to $70,000 per year.
4. Business Administrator
Why start-ups need a business administrator right off the bat — While there are no best-paying jobs in consumer services, there are some good options.
Business administration is one of them. As an emerging company grows its client base and expands into new markets, it must appoint somebody who can help it keep track of all these transactions and handle record-keeping and reporting duties.
When hiring for positions like that, many entrepreneurs overlook candidates without advanced degrees or extensive industry experience.
5. Pharmaceutical Sales Representative
According to Indeed, pharmaceutical sales representatives earn on average $89,000 per year.
Sales are commission-based, so pay varies by industry. Earnings can also vary widely depending on location.
- For example, those living in Illinois earned an average of $40,800 per year compared with an average of $100,300 for residents of California—the highest-paid state for pharma sales reps.
6. Product Manager
Learn more about product management, the industry’s highest-paying consumer service job, and find out which specialized degree can help you land one of these coveted positions. (hint: It’s not an MBA.)
- The average salary for a consumer service product manager is $88,800 per year. Plus, product managers enjoy high job satisfaction and great work-life balance.
7. Restaurant Manager
Working in food service can be both satisfying and lucrative. As an entry-level restaurant manager, you’ll earn an average annual salary of $43,730—but with proper experience and leadership potential, you can reach up to $74,285 per year.
Since your primary responsibility is managing staff and day-to-day operations of restaurants, diners may assume that as a restaurant manager, you’re actively working in cooking or prepping meals.
8. Event Manager
There are many different jobs within event management. Some of these include hiring staff, planning events, budgeting, and arranging payment of invoices.
- The average salary for event managers is $63,848. With experience and job specialization, there is no limit to how much an event manager can earn over their career! Event Manager Median Salary.
5 Consumer Services Skills That’ll Make You Irresistible to Customers
Suppose you’re interested in making money as a consumer service provider, like as an online tutor or freelance editor. It’s important to have strong customer service skills that will make you irresistible to your customers. In order to make your customers want to do business with you again and again, they must be happy with your product or service, and they can only be happy if you are skilled at helping them solve their problems or meet their needs. Here are five of the most important customer service skills that will help you find success with your own consumer services business.
In any customer service role, empathy is incredibly important. If you can understand where your customers are coming from, it’s easier to provide them with a solution that meets their needs.
For example, if you’re working as a call center representative for an insurance company and you learn that one of your customers just lost his house in a fire and has three kids to support, it’s going to be much easier for you to find a solution (or at least offer some advice) than if you know nothing about him or her.
This one may seem obvious, but you’d be surprised how many people just can’t communicate effectively. Yes, it sounds basic, but if you can’t clearly and concisely express your thoughts, then there’s no way a customer is going to understand what you want them to do.
Ensure your customers are in the know by using precise language and active listening skills when talking with them. And make sure they have an understanding of what will happen next with their service after they contact you. If there is confusion on either side, customers will walk away from the experience frustrated.
The result: a growing number of unhappy customers who think about your company negatively because of how poorly your employees communicated with them.
Being organized and having a systematic way of running your business can make you more efficient and help reduce stress.
Whether it’s a CRM (customer relationship management system) or something as simple as a spreadsheet, staying organized can be a big help for consumers in today’s fast-paced world. A good customer service representative has strong organizational skills even if they aren’t using them every day.
Accuracy and follow-through are essential customer service skills. The ability to hit every deadline, respond quickly, and anticipate needs helps you become indispensable. And since customers always remember how they were treated, you’ll also be more likely to get repeat business and referrals from happy clients.
If you’re interested in starting a career in customer service or boosting your existing team members’ skills, here are five key areas that can make a big difference.
Companies are constantly looking for new ways to stand out in a crowded marketplace. And that means you need to offer consumer services with a creative flair. Be willing to think outside of the box and experiment with new types of consumer services if you want to really make an impact on your customers. They’ll be impressed by your originality, and they’ll tell their friends about your business. Marketing: Is there something unusual or memorable about how you deliver consumer services?
Maintaining customer satisfaction is important because you’ll keep existing customers coming back for more and because your business reputation hinges on it. With businesses like yours, customer satisfaction depends largely on your ability to anticipate and meet their needs.
If you can figure out what your customers want and need—and then provide that before they ask for it—you’ll see a positive trend of increased revenue flow through your business.
Because of how important customer retention is, many marketing experts insist that getting feedback from both existing and potential clients should be a top priority for any company. The best way to do that? Through surveys. There are plenty of online survey sites out there where you can create multiple-choice or true/false surveys—all free of charge!