Disney Plus Error Code 142 – What It Means and How to Guaranteed Fix It

The Disney+ streaming service was supposed to go live on Tuesday, Nov. 12, 2018, but it didn’t quite happen that way. Now that it’s here, though, there are tons of great movies and TV shows available to stream if you can get past the error code 142 message that keeps popping up on your screen when you try to watch anything on the service! What does error code 142 Disney plus? And How do you fix it? We’ve got all the answers right here!

What is error code 142 Disney plus

Error code 142 seems to happen when users install a VPN with Disney+. Because of its ties to iTunes, which requires users have an iTunes account and Apple ID to access some content, it’s possible that Error Code 142 is actually more about your Apple ID than Disney+.

Unfortunately, there doesn’t seem to be a simple fix for users who experience error code 142 Disney plus. Luckily, you can at least get back into your account without too much trouble.

Error code 142 on Disney Plus? Here’s the fix!

Did you get an error code 142 when trying to stream Disney Plus shows? If so, you’re not alone! In this article, we’ll explain how to fix error code 142 Disney plus and get back to watching all your favorite shows. Let’s go!

How do you get it

Error Code 142 is a common issue with Disney’s new streaming service, Disney+.

If you’re trying to sign up for it through your Amazon Fire Stick or Fire TV, here’s how to get around Error Code 142.

The error occurs when users are attempting to register a device like a Fire TV using their Amazon credentials. When you try to enter those credentials, it prompts you for an email address.

Many people don’t realize that instead of using your Amazon email address as-is, you have to change it slightly but without leaving off any numbers or periods.

Fix it now!

Several users are having problems with Error Code 142 on Disney Plus. This can be a very frustrating experience, especially if you are using a Fire TV device to stream Disney Plus. But don’t worry; we’ll take care of everything.

The first thing to note is that we have seen multiple different errors relating to trying to sign up for an account through either Apple or Android devices, and there seem to be some issues with account creation when connecting through a VPN too.

You should start by making sure you’re using one of our supported streaming devices: Apple: iPhone XS Max, iPhone XS/XR/X, iPad Pro (2017), iPad Pro 12.9, iPad 9.7, Amazon Fire TV Stick 4K NVIDIA Shield Android TV Xiaomi Mi Box Sony PlayStation 4 Google Chromecast (2015) If your device isn’t listed above then, unfortunately, it won’t work with Disney Plus right now.

1.  Close the Disney app and reopen it again

Sometimes an app update can cause a bit of a glitch. If you’re seeing Disney Plus error code 142, try restarting your phone or tablet. Restarting sometimes helps.

2.  Check Your Internet Connection

The Disney plus error code 142 occurs when your device is unable to establish a connection with your Internet provider.


This means that you will not be able to use any features requiring an Internet connection. Make sure your network is up and running by checking these things.

3.  Check Disney Server

You’ll have to check if your Disney server is not functioning correctly. You can do so by signing in with another account on a different browser.

If you face similar issues, try connecting with your IP address instead of using your region. This should resolve any server-related issues that you may be facing.

​4. Sign Out of Disney Plus

To get rid of Disney plus error code 142, sign out of your Disney account by going to your Account Settings on a desktop computer.

Once you’re there, click on Sign Out. You’ll be able to sign back in later when you want to watch new releases.

If Disney plus error code 142 persists after signing out, contact your internet provider or try restarting your device. This process should eliminate most issues with streaming.

5. Update the Disney Plus App

This could be a simple fix. If you’re experiencing issues with Disney Plus, try updating your app.

  • Go to Settings > App > Update Apps or visit your device’s app store (Google Play Store or Apple App Store) and look for an update.

If an update is available, install it right away. This should fix your Disney Plus error code 142 problem.

6. Uninstall and Re-install the Disney Plus App

If you haven’t updated your app yet, it may be a simple uninstall/re-install that fixes it.

Here’s how: Make sure you are running on an internet connection first.

  • Tap Settings on your device.
  • Scroll down to Apps or Application Manager.
  • Then, find Disney+ and tap it once.
  • Swipe left on Disney+ until you see Uninstall and tap Uninstall

7. Disable Proxy or VPN app

If you are using a VPN or proxy app, turn it off. For example, on iPhone 8 or earlier devices, follow these steps:

  • Open Settings from your Home screen.
  • Scroll down and tap General.
  • Tap Reset at the bottom of your screen under Reset Network Settings.
  • Enter your passcode (if prompted).
  • Tap Reset Network Settings again to confirm that you want to reset your network settings back to their original factory defaults.

8. Use Different Devices or Browser

If you continue getting an error code that isn’t listed above, try using a different device or browser.

A web version of Disney+ is available on Apple TV and Roku streaming devices. You can also use your computer to watch content. Disney+ won’t be available on Xbox One consoles until it releases more widely.​

Fix Disney Plus error code 142 in Apple TV

There are a few things you can do to fix Disney Plus error code 142.

  • You can reset your Apple TV by holding down on Menu on your remote while turning it on or unplugging it from power.

If neither of those work, you can delete all of your downloaded apps one at a time until you find which one is causing the issue, but if none of them works for you, I would recommend contacting tech support. Disney offers free support over email with a ticket system.

Disney Plus error code 142 firestick

Error code 142 is something we see quite a bit in regards to Disney plus.

This error code 142 Disney plus tends to pop up more often when using firesticks or android boxes. This can be frustrating because there are steps you can take to try and remedy it.

If you still need help with Disney plus after all of that, I recommend trying your DNS settings. Let’s get started to Fix Disney Plus Error Code 142:

  • Use Google DNS instead of your default provider:

The first thing you should do if you have an issue with Disney plus is change your DNS settings.

This has been known to resolve issues related to the error code 142 on Disney plus.

To do so, follow these instructions:

  • Open Settings>Network>Wi-Fi>Select Wi-Fi network>Tap More (gear icon) >Advanced options >DNS >Manual.
  • Type as Primary and 8.8.4 .4 as Secondary IP address
  • Then hit Save Tap Apply >Done. You will need to restart your device after doing so, but once you do, everything should be back up and running smoothly!

Final words

Because error code 142 isn’t officially published in Disney Plus’s error code list, many users are unsure what to do if their Disney Plus app isn’t working. Hopefully, the information in this post will help you in resolving the Disney Plus issue number 142.

Error Code 142

Written by webwoob

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